The City of Andrews provides drinking water from the Ogallala Aquifer, which has naturally-occurring fluoride at 5.1 mg/l. Currently, the city operates water wells in the Florey, DCP and University Fields. Average monthly production is 60 million gallons pumped with a daily usage of approximately 2 million gallons.

For additional information on the aquifers in Texas, please refer to the Texas Water Development Board Website.

Operators
Operators are certified and licensed by the TCEQ. The City utilizes a SCADA (Supervisory Control and Data Acquisition) system which automates the entire water system. With the SCADA control process, the Andrews Pump Station is able to communicate via a radio system with the wellfields, wellfield pump stations, and elevated towers. This computerized control process allows for the efficient and effective distribution of potable water to the public.

Mission Statement
The Water Utilities department is devoted to providing quality water and efficient service in a cost-effective manner as possible. It is our duty to protect the environment by conserving one of Earth's vital resources.

We will use our employees and continuous quality improvement:

• To continue to be a trusted water utility.
• To provide excellent customer service.
• To protect and enhance the environment.
• To deliver value to all our citizens.
• To provide opportunities for personal and professional development for employees at all levels of the department.

We will accomplish this using insightful planning, current technology and effective communication.

We are committed to treat our customers with fairness, honesty and respect.

Water Distribution
Staff is responsible for daily operation and  maintenance of the Water Distribution system. This includes all piping, valves, fittings, fire hydrants, and water meters.

During Business Hours, call (432) 523-4820

• For water service interruptions
• For water quality
• To report a water leak
• To request water line locates

After Business Hours, call (432) 266-1550

Two people are on-call for emergency response at all times.

Camille Allen is the Customer Service Inspector and is responsible for daily operation of utility services, and investigating customer complaints.

Responsibilities:
Responsibilities of the Water Distribution Department include making new water and sewer taps, installing and repairing water and sewer lines, cleaning collection lines and repairing and replacing damaged mains, manholes and service connections.

OUR DRINKING WATER IS REGULATED
The City of Andrews completed a new State-of-the-Art Water Treatment Plant utilizing activated alumina, which became operational in December 2015. The City is now delivering water which is fully compliant with the Safe Drinking Water Act, with fluoride and arsenic levels well below the federal standard.

For further information contact us at 432-523-4820.
Public Water System ID# 0020001