ADA GRIEVANCE PROCEDURE
ADA GRIEVANCE PROCEDURE
AMERICANS WITH DISABILITIES ACT (ADA)
FOR CITY SERVICES, PROGRAMS OR FACILITIES
The City of Andrews, Texas has adopted the following internal grievance procedure related to City Services, Programs
or Facilities. The purpose of this procedure is to ensure the responsive and equitable resolution of complaints alleging any action prohibited by the Americans with Disabilities Act (ADA) Legislation as more fully defined in United States Law 101-336.
1. Filing a Grievance. Any and all grievances and/or complaints shall be submitted in writing to the office of
the ADA Coordinator. The written documentation shall include:
a. The name, address and telephone number of the complainant.
b. The names, addresses and telephone numbers of associated witnesses.
c. A narrative and/or statement, in sufficient written detail including date and time of the incident to
fully define and explain the alleged violation of the ADA regulations.
d. A narrative and/or statement, in sufficient written detail, identifying proposed recommendations, from the
complainant’s viewpoint, to adequately resolve the alleged violation; and
e. Any other written information or documentation to more fully explain or identify the alleged violation.
Any and all grievances and/or complaints shall be filed no later than thirty (30) days after the complainant becomes aware of an alleged violation.
2. Investigation. An investigation, as may be appropriate, shall be initiated following the filing of a grievance
and/or complaint. The investigation shall be under the administrative direction of the ADA Coordinator and involve
appropriate City staff members as deemed necessary. This procedure contemplates informal but thorough
investigations, affording the complainant, City staff and all other interested parties and their representatives, if
any, an opportunity to further explain or provide additional evidence beyond that submitted or known when the
complaint was filed. The ADA Coordinator, at his or her discretion, may meet in person with the complainant, City
staff members or other interested parties or representatives to discuss the alleged violation, the
resultant investigation and any pertinent aspects of the complaint situation.
3. Findings. A written determination as to the validity of the written grievance and/or complaint filed along with a
description of resolution, if any, shall be issued by the ADA Coordinator and a copy forwarded to the complainant via
Certified Mail or Personal Service Delivery no later than thirty (30) days after the initial grievance or complaint
filing. This thirty (30) day period may be extended upon the approval of the ADA Coordinator, in consultation with
the complainant, in instances where investigation or research requires additional time for proper grievance or
complaint consideration. The ADA Coordinator shall maintain the files and records of any and all ADA
grievances and/or complaints filed.
4. Appeal/Reconsideration. A complainant may request a reconsideration of a written grievance and/or complaint
filed in instances where he or she is dissatisfied with the resolution decision made by the ADA Coordinator. A request
for reconsideration shall be made in writing to the City Manager. This written request must be received by the
Office of the City Manager within ten (10) days after receipt of the ADA Coordinator’s determination in which the
complainant is aggrieved, including the complainant’s rebuttal to these conflict areas. The City Manager, at his
or her discretion, may meet in person with the complainant, ADA Coordinator, City staff members or other interested
parties or representatives to discuss the reconsideration issue. A written determination as to the validity of the
written reconsideration request along with a description of resolution, if any, shall be issued by the City Manger and
a copy forwarded to the complainant via Certified Mail or Personal Service Delivery no later than fifteen (15) days
after filing of the written reconsideration request. This fifteen (15) day period may be extended upon the approval
of the City Manager, in consultation with the complainant, in instances where investigative or research needs require
additional time for proper reconsideration review. The decision of the City Manager shall be final.
5. The right of a person to the prompt and equitable resolution of a written complaint filed hereunder shall not
be impaired by the person’s pursuit of other remedies such as the filing of an Americans with Disabilities Act (ADA)
complaint with the responsible state or federal department/agency. The utilization of this City of Andrews
Grievance Procedure is not a prerequisite to the pursuit of other remedies.
6. This Grievance Procedure related to City Services, Programs or Facilities shall be construed to protect the substantive
rights of interested persons, to meet appropriate due process standards, and to assure that the City of Andrews
meets the spirit and guidelines of the Americans with Disabilities Act (ADA).
In addition to this Grievance Procedure for City Services, Programs or Facilities, the City of Andrews has also enacted
Grievance Procedures for its Employment and Personnel Policies. Grievances and/or complaints related to the City’s Employment and Personnel Policies should be directed to the Director of Personnel per established written procedures in the City of Andrews Personnel Policies and Procedures Manual.