Mission Statement The City of Andrews Utilities Customer Service Division is dedicated to following the City's Core Values by providing quick and courteous customer service while maintaining and operating an accurate and efficient utility billing system.
Responsibilities The Utilities Customer Service Division strives to provide our citizens with professional and prompt customer service while maintaining accurate billing and account management. Services provided include:
Processing utility payments
Establishing new service
Applying requested changes to utility accounts
Monthly billing for water, wastewater, and refuse services
Customer service and education regarding water billing and meter readings
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