Mission Statement
The City of Andrews Utilities Customer Service Division is dedicated to following the City's Core Values by providing quick and courteous customer service while maintaining and operating an accurate and efficient utility billing system.

Responsibilities
The Utilities Customer Service Division strives to provide our citizens with professional and prompt customer service while maintaining accurate billing and account management. 
Services provided include:

• Processing utility payments
• Establishing new service
• Applying requested changes to utility accounts
• Monthly billing for water, wastewater, and refuse services
• Customer service and education regarding water billing and meter readings