The duties of the Billing and Collections Department include:
- Processing customers orders for the start and termination of utility service
- Receiving and processing utility payments
- Providing billing to customers
- Collecting past due accounts
- Keeping records for customer accounts
STARTING AND ENDING YOUR WATER SERVICE
New utility service within the City of Andrews require an application with valid identification and deposit prior to connection of utility services. The name on the application must match the identification submitted.
A deposit of $65.00 is required for most accounts; however, the deposit amount will vary depending on your credit history with the city and whether the service is needed for a home or a business.
The City prefers accounts be set up in person; however, a residential application is available online. You will have thirty (30) days from the date of service activation to show your identification, in person, at City Hall to continue service.
Requirements and deposits for commercial properties varies slightly from residential accounts. An online commercial application is also available for your convenience.
Water meters are read electronically on or about the 12th of each month with utility bills mailed on or about the 27th of each month. Bills are due on the 15th. A late fee of $20.00 is added to all unpaid bills on the 25th of each month. Accounts not paid by the FIRST of the month will be assessed a $25.00 cut-off fee in addition to the previously assessed $20.00 late fee.
For your convenience, the City can draft your account each month or you can pay online; however, a convenience fees will be added for online payments.
Arrangements are available should you need additional time to pay your bill. For extensions past the end of the month, please stop by City Hall at 111 Logsdon, prior to the end of the month. Delinquent bills will be disconnected on the first working day of each month if previous arrangements have not been made.
When disconnecting your service, your deposit will be applied against your final bill. Any credit balance will be sent to the customer at the address on file.
Ordinance No. 1496 adopted by City Council on September 13, 2013, shows a breakdown of deposit requirements and water rates.
Reduced fluoride water is available at the Water Station next to City Hall. Bring your own container.
Compliance with Backflow Prevention mandates from the State are required on all outside faucets, sprinkler systems and toilets.
Sewer Services are included with your water bill with rates set by the City Council on September 13, 2012 by Ordinance No. 1497.
Trash collection is also provided to city residents twice a week and is included in the water bill. All residential and commercial establishments are required to pay the trash collection and landfill dumping fees as provided by City Ordinance No. 1416 that was passed on September 25, 2008.
You may contact the Water Department at (432) 523-4820 to determine deposit amount to be included with your application.
Application may be mailed or faxed to:
City of Andrews
111 Logsdon St.
Andrews, Texas 79714
Fax: (432) 523-6372
City Hall is opened 8:00 A.M. to 5:00 P.M., Monday thru Friday.
The City has a Leak Repair Refund Policy that grants an allowance for water lost through a concealed or hidden leak in the private water service of customers. To qualify, a customer must submit a Claim Form to the office of the Director of Finance located in City Hall.